All data transmitted between your device and 3jlo servers is protected by industry-standard 256-bit SSL encryption. This applies to account registration, login sessions, payment transactions, and every other interaction with the 3jlo Platform.
Personal data collected by 3jlo is stored on secured servers with access controls restricted to authorised personnel only. 3jlo implements regular security audits, intrusion detection systems, and data access logging to prevent unauthorised access.
3jlo does not sell, rent, lease, or otherwise trade your personal information to any third party for their own marketing or commercial purposes. Your data belongs to you, and 3jlo treats it that way — period.
3jlo complies with the Philippines' Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. Your rights as a data subject — including access, correction, and erasure — are respected and exercisable at any time.
3jlo collects only the personal information that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what these purposes require.
You retain meaningful control over your data at 3jlo. Account settings allow you to update your personal information, manage marketing preferences, and submit data subject requests directly. Response to access and correction requests is provided within 15 business days.
The 3jlo online gaming Platform at 3jlo.club is operated by 3jlo Casino (hereinafter "3jlo," "we," "us," or "our"). 3jlo acts as the data controller for all personal information collected from players and visitors in connection with the use of the Platform.
For the purposes of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), 3jlo is the Personal Information Controller (PIC) responsible for determining the purposes and means of processing personal data obtained through the Platform.
If you have any questions about how 3jlo handles your personal data, or wish to exercise any of your data subject rights, please contact the 3jlo Data Protection Officer at the details provided in Section 15 of this Policy.
3jlo collects personal information in the categories set out below. The specific data points collected may vary depending on the products and features you use on the Platform.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Philippine mobile number, email address (if provided) | Account access, OTP delivery, support communications |
| Financial Data | GCash/Maya account reference, bank account details, transaction history | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Platform security, fraud detection, technical support |
| Usage Data | Game history, wager amounts, login timestamps, features accessed | Account management, responsible gaming monitoring, Loyalty Program |
| Communications Data | Support chat transcripts, support ticket content | Dispute resolution, service improvement, compliance records |
| Marketing Preferences | Opt-in/opt-out status for SMS and email promotions | Promotional communications (only where consent is given) |
3jlo collects personal data through the following means:
3jlo processes your personal data for the following specific and documented purposes:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 3jlo processes personal data on the following legal bases:
3jlo does not sell, rent, or trade your personal data. 3jlo may share your personal information with the following categories of recipients, strictly for the purposes described in this Policy:
All third parties with whom 3jlo shares personal data are required to maintain appropriate security measures and to use the data only for the specific purposes for which it was disclosed.
Some of 3jlo's service providers — including game technology suppliers and cloud infrastructure partners — operate in countries outside the Philippines. Where personal data is transferred to a recipient in another country, 3jlo ensures that appropriate safeguards are in place to protect the data in accordance with the DPA 2012 and its Implementing Rules.
Safeguards used for international transfers may include: contractual clauses that require the recipient to protect personal data to a standard equivalent to the DPA 2012; transfers to countries that have been recognized as providing adequate protection for personal data; or other transfer mechanisms approved by the National Privacy Commission.
You may request information about the specific safeguards in place for any international transfer of your personal data by contacting the 3jlo Data Protection Officer at the address set out in Section 15.
3jlo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required and no legal obligation mandates its retention, 3jlo securely deletes or anonymizes it using processes that prevent reconstruction of the original personal data.
The 3jlo Platform uses first-party cookies and similar tracking technologies to support platform functionality, maintain login sessions, and analyze platform usage patterns. 3jlo does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising.
The types of cookies used by 3jlo include:
Most browsers allow you to control or delete cookies through their settings. Disabling strictly necessary cookies will impair your ability to use the 3jlo Platform. Disabling performance or functionality cookies will not affect your ability to play games or conduct transactions.
If 3jlo discovers or is notified that personal data has been collected from an individual under the age of 21 — whether through an account registration or any other means — that data will be deleted as promptly as practicable, and any associated account and balance will be closed and returned (where no fraud is involved).
If you are a parent or guardian and believe your child may have registered or interacted with the 3jlo Platform, please contact 3jlo support immediately with relevant details so that the matter can be investigated and any data removed promptly.
As a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jlo:
You have the right to know whether 3jlo holds personal data about you, and to receive clear, accessible information about how that data is used. This Privacy Policy fulfils that obligation.
You have the right to request a copy of the personal data 3jlo holds about you, together with information about the purposes for which it is processed. 3jlo will respond to access requests within 15 business days.
You have the right to request correction of inaccurate, incomplete, or outdated personal data held by 3jlo. You may also update certain personal details directly through your Account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent (where consent is the legal basis). This right is subject to 3jlo's legal retention obligations under AML and other applicable laws.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 3jlo's ability to demonstrate compelling grounds that override your interests.
Where technically feasible, you have the right to receive a copy of personal data you have provided to 3jlo in a structured, commonly used, and machine-readable format for the purpose of transferring it to another service provider.
If you believe that 3jlo has not handled your personal data in accordance with the DPA 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please submit a written request to the 3jlo Data Protection Officer using the contact details in Section 15. 3jlo will respond within 15 business days of receiving a valid, verifiable request. Verification of your identity may be required before the request is processed.
3jlo implements a layered approach to information security, combining technical, organizational, and procedural safeguards to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure.
Technical measures in place include:
Organizational measures include staff training on data privacy obligations, strict need-to-know access controls, and formal incident response procedures for data breach scenarios. In the event of a personal data breach that poses a risk to your rights and freedoms, 3jlo will notify the National Privacy Commission and affected data subjects in accordance with the DPA 2012 breach notification requirements.
The 3jlo Platform does not contain links to external third-party websites. All navigation within 3jlo.club remains within the 3jlo Platform. This Privacy Policy applies solely to data collected and processed by 3jlo through the 3jlo.club Platform and its directly integrated services.
Should 3jlo in the future add links to any external resources, this Policy will be updated accordingly, and such third-party sites will have their own separate privacy policies for which 3jlo accepts no responsibility.
3jlo reserves the right to update or amend this Privacy Policy at any time. The effective date of the most current version is displayed at the top of this page. When material changes are made to this Policy, 3jlo will provide reasonable advance notice to registered Players via SMS to their registered Philippine mobile number or via a notice displayed on the Platform.
Your continued use of the 3jlo Platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the Platform and request Account closure by contacting 3jlo support.
We encourage you to review this Privacy Policy periodically to stay informed about how 3jlo is protecting your personal information.
For all privacy-related inquiries, data subject rights requests, or complaints regarding 3jlo's handling of your personal data, please contact the 3jlo Data Protection Officer:
Please include your registered Philippine mobile number in all privacy requests so that 3jlo can verify your identity and locate your Account records. 3jlo will acknowledge your request within 5 business days and provide a substantive response within 15 business days.
This email address is designated for privacy matters. General casino support inquiries, deposit/withdrawal issues, and game-related questions should be directed to the 3jlo support team via the Platform's support feature.